How to bid live online with RoseberysLive

Roseberys London are delighted to offer their clients the opportunity to follow our auctions and bid live online from anywhere in the world, using Roseberys in-house live bidding platform RoseberysLive.
The system is easy to use and offers our clients a way to bid securely and directly with us, without the use of services provided by third parties. This is a complimentary service with no additional surcharge.
You pay what you would do if you were bidding in the room.
You can browse our catalogues and bid live with Roseberys when you are connected to the internet on your PC, laptop, tablet or mobile phone. A live audio and video feed allows you to view the auctioneer and listen to the bidding as if you were in the auction room.

 

Registration

If you already have a Roseberys Live account, use the Log In section and enter the Username and Password that you registered with. If you have forgotten your password click here.

 How to register with roseberys

If you do not already have a Roseberys Live account you will need to Create an Account. Either click on ‘LOGIN & REGISTER’ at the top of the page or click here.

 

You will need to enter your basic details – a Username, a valid Email Address, password and your contact information.

Make a note of your password in a safe place, you will need it to Login in future.

Please ensure you read through the Terms and Conditions and click to agree before clicking on the “Create Account” button at the bottom of the page.

  confirmation of registration with roseberys

Once you’ve created a Roseberys Live account you will be able to Register for auctions. Click here to view our upcoming auctions.

To register for an Auction you will need a Roseberys Live Account. If you do not have an account click here to create one now.

If you have an account then you need to login

Once you are logged in, you can find the sale you are interested in by clicking on ‘AUCTIONS & RESULTS’ and then ‘UPCOMING AUCTIONS’ at the top of the website (or click here).

Register with Roseberys

Click ‘Register to bid’ next to the upcoming auction that you would like to bid in.

register with roseberys

 

If this is your first time bidding on Roseberys Live:

You will need to enter your card information. We ask for your card details so that we can verify that your card is valid. We will not take a payment at this stage.

Please make sure you fill in all boxes on this page. If they are left incomplete we will not be able to approve you to bid.

 aprooval of registration

When you have entered your card details you will be taken to a page where you need to tick to confirm you have read our auction Terms and Conditions. Tick the circle and click ‘Confirm’

 Roseberys registration process

 

If you have bid online with us before through Roseberys Live:

You will bypass the card information page and go straight to confirm the Terms and Conditions.

Your card will be checked via 3D secure at this stage. If your card passes the check then you will be approved to bid.                                                       

You will receive a confirmation email to inform you that you can now bid in this auction.

If you are registering with a non-UK card your approval for the auction will be ‘Pending’ and we will contact you for further ID documents.

Each auction is a unique event, you need to Register for each individual sale to be able to bid in that sale.

If you have bid previously with us on Roseberys Live you will not have to re-enter your card details. All you need to do is click ‘Register to Bid’ and accept the terms and conditions.

A card check may be done at this stage. This allows us to make sure you still have up to date details registered with us.

If you are pending approval you may have failed the card check. Please check your card details within your Profile and contact us directly.

If you are registering with a non-UK card we may need further ID from you before approving you to bid.

You can email us on clientservices@roseberys.co.uk or call us on +44 (0)20 87612522.

Things to check:

 

  • Have you entered your card number with spaces? Please enter the card number as one long number - no gaps or hyphens.

 

  • Is your card still valid, or has it expired? If it has expired, add a different card.

 

  • Has your browser auto-filled the form for you? Please don’t use an auto-fill feature on your browser, enter the details manually.

 

  • Have you incorrectly typed one of the numbers from your card? Please double check.

If you have registered before but are now unable to register please check the following in your Profile section.

 

  1. Has your card expired? We do a quick card check every time you register to bid in an auction, if your card has expired you will need to enter a new card to register.
  2. Does your Billing Address match the one that you have registered with your bank card?
  3. Have you got an outstanding invoice with us? All payments will need to be up to date to be able to bid in our upcoming auctions. Contact us directly to discuss this.

Have you moved house, got a new phone or need to change the card on file with us? You will need to update your details in your profile section.

If you are logged in, you can update your details here or by clicking the Profile tab at the top of the page.

Make the necessary changes and then click ‘Save Changes’ at the bottom of the page.

If you are trying to Log in but cannot remember your password, simply click the “Forgot Password” link on the Login page and follow the prompts. You will need to enter your Username, Email and click Submit.

Forgotten password

You will receive an email from us with a link to reset your password.

Please double check your inbox and any junk folders in case it has been filed incorrectly.

If you have forgotten your username please click on ‘Forgot Password’ and then ‘Forgot Username’ or Click Here.

Forgotten username

Bidding

Live auctions are traditional auctions held at our auction venue. You can choose to buy online via our bidding system or attend the auction to bid in person. Make sure you check the location, date and time of the auction so you don’t miss out.

To leave an absentee bid online, you will need to be logged in and registered for the auction. You will also need to be Approved to bid.

Before the live auction has begun you can place absentee bids on Roseberys Live.

Enter the amount you would like to bid and click ‘Place bid’.  

Once the Live Auction has begun you can place bids in real-time on the Live bidding page.

To bid live you need:

 

  • A Roseberys Live
  • To be Registered to Bid and Approved for the auction.

 

Before the auction, we will display a link on our catalogue page and on all lot pages to take you through to the Live Auction.

 

It will look like this:

 

Click on this to be taken to the auction.

 

The Live Bidding Page shows the live feed, the bidding panel (where you can see current bid and place bids online), the lot image and lot description.

 Live bidding

(Labradoodle belongs to our Managing Director and is for example only, Roseberys do not endorse the auctioning of staff pets!)


This can be viewed on any device. Make sure you’re using Google Chrome or Firefox for the best bidding experience.

 

The live bidding page will update in real time as the auction progresses.

 

To place a bid in the Live Auction, make sure you are aware of the current asking price and then simply press the “Bid Now” button where the asking price is displayed. The system will show if you are the high bidder or if you have been outbid.

 

Online bids are processed in real time so you need to be ready to click “Bid Now” or you might miss out.

If the auctioneer takes the room bid before your online bid you will be informed on-screen that this has happened. At this point you will need to bid again if you want to buy the item.

 how to bid

 

Live auctions will have Buyer’s Premium applicable which is not included in the bid price so always make sure you double check the Buyer’s Premium on your item so that there are no surprises when the invoice arrives.

There is no charge for bidding online via Roseberys Live.

This is lower than bidding online via any third-party platform.

All the more reason to create a Roseberys Live account now! Bid direct and save!

Absentee Bidding

Absentee bids are bids that are placed in advance of the auction by a bidder.

They can be left at anytime prior to the auction or even during the live auction providing that lot is not currently being offered or has already been sold.

Find the lot you want to bid on, enter the maximum amount you want to place on that lot and then click ‘Place Bid’.

You can increase your bid at any time before the lot is offered in the Live sale.

Current bid is the current highest bid on that lot. This allows you to make a more informed decision on how much you want to bid.

If you enter £200 and someone has already placed a bid of £100, the current bid will be £110 and you will be the current highest bidder.

If you enter a bid that is lower than someone else’s maximum bid you will be informed that you have been outbid. You can then make the decision to increase your bid if you would like to. Enter a new maximum amount and click ‘Change Bid’.

If you are the current highest bidder on the lot you will be informed on screen.

If there is a reserve on the lot you will be informed if the Reserve has not been met.

You can place multiple bids within an Auction from the catalogue page by entering your bid amounts in the boxes provided and clicking the “Place Multiple Bids” button at the bottom of the page.

You can keep track of your bids and at any time by clicking on the “My Items” link at the top of the page and navigate to the relevant tab. You will also be able to see if you are the current highest bidder on any of the lots.

My items

If you have placed an Absentee bid on a lot and receive an email that you have been outbid, this means that another bidder has placed a higher absentee bid on the same lot.

 

This gives you the opportunity to increase your absentee bid and still have a chance of being the successful buyer of that lot. This can be done in the “My Items” section, from the catalogue or on the lot page.

If you place a bid that does not align with the pre-set increments dictated by the auctioneer then you will be notified on screen.

 

You will be given two suggestions of the amounts you can bid that are on increment. Click on one of these suggested values and it will populate the bid box for you.

 

 

Click ‘Place bid’ to place this amount.

 

Our increments are as follows:

0 to £100 – 5’s

£100 to £300 – 10’s

£300 to £500 – 20’s

£500 to £1,000 – London bidding (520, 550, 580, 600 and so on…)

£1,000 to £1,500 – 50’s

£1,500 to £3,000 – 100’s

£3,000 to £5,000 – 200’s

£5,000 to £10,000 – London bidding (5000, 5200, 5500, 5800, 6000 and so on…)

£10,000 to £15,000 – 500’s

£15,000 to £30,000 - 1,000’s

£30,000 to £50,000 - 2,000’s

£50,000 to £100,000 – London bidding (50000, 52000, 55000, 58000 and so on…)

£100,000 and above – 5,000’s

 

 

All items will have a ‘Starting’ price, this is the minimum amount you can bid on this lot. If you attempt to place a bid below this amount you will receive on-screen notification that your bid is too small.

 

Check the Starting price displayed next to that lot and place a bid equal or more than that amount. 

Go to “My Items” at the top of the page and click on ‘Bidding on’.

  

Here you will be able to see any bids that you have placed on upcoming lots.

Auctions can be fast paced environments and sometimes when an online bid is placed, the auctioneer has already taken a bid at the same amount from a buyer on in the auction room. In this case the auctioneer may give the floor buyer priority.

You will see a message on the live bidding page stating that “the auctioneer gave priority to a room bidder”. If you want to buy the lot you will need to bid again at the next asking price.

 

Roseberys Live is fully responsive so you can search, browse and bid using your mobile or tablet device.

You can bid live during the auction from any device anywhere in the world and will experience full audio and video.

When you buy a lot in an online auction, you will see on-screen confirmation that the lot was sold to you.

  

Alternatively, you can check all your Successful Bids in the ‘My Items’ section.

If you are the highest bidder, an invoice will be emailed to you shortly after the

completion of the auction. Payment and collection details will be on the invoice.

Audio/Video

Please check that the device you're using has the sound turned on and working speakers available to broadcast sound.

If you can see the lot info but can’t see/hear the auction, a firewall might be blocking you.

You will need to allow this IP address, 88.202.231.136 over port 10817 on your personal or corporate firewall.

You can then test that this has worked by clicking the link below: 

https://bp-prod-app-shared-663497.auctionserver.net:10817/ping and it should return "ok". 

 

If you are still experiencing issues, please click ‘Report Problems’ on the live bidding screen to contact the tech support team.

 

 

Include as much detail as you can so that they can help you as efficiently as possible. Please try to include the following:

 

  • What device are you on? (iPhone 8 / PC / iPad)
  • Which browser? (Safari / Chrome / Edge)
  • What is the browser version (Eg. Version 78.0.3904.108 (Official Build) (64-bit))

 

Features of RoseberysLive

Features of RoseberysLive

Search
You can search for items using the search box on the right-hand side of every page of the website. Alternatively you can search in an auction catalogue using the 'Search this catalogue' dropdown search box.

Click Here to View Our Future Auction Catalogues
 
Watchlist
You can now keep track of your favourite items from any Roseberys auction by adding the item to your watchlist using the link on the item page. You can view all the lots in your watchlist by clicking on the ‘My Items’ tab in your account, where you can also track any items you have left pre-sale commission bids on via Roseberys website. The results of the lots will also be displayed on this page.

Click Here to Access Your Account
 
Item and Keyword Alerts
Roseberys auction alert service can help you find the items you are looking for. Simply enter the item keyword and we will email you directly when we upload an item on to the site that matches that keyword.
You’ll find a list of your alerts in the ‘My Alerts’ section of your account, and you can amend or delete them at any time.

Click Here to Access Your Account