Head of Sale/Specialist: Modern & Contemporary British Art
Overview
To take a leading role in the development and formation of the tri-annual Modern & Contemporary British Art auctions; working closely with the other picture departments and general valuations team to drive the sales whilst engaging new and existing buyers and consignors to Roseberys.
Responsibilities
- Responsible for securing consignments and selling sales for the Modern & Contemporary British Art department
- Actively manage client relationships in order to enhance client loyalty and generate business; support key client activity in particular focusing on generating new networks of clients/collectors to Roseberys
- Active participation with the Modern British Art community – attendance at social and art world events e.g. gallery and museum openings; increasing the network of contacts and relationships within this market
- Prepare and deliver valuation proposals to secure consignments, providing valuations both offsite and within the auction house
- Research and write catalogue entries
- Lead the catalogue production process and adhere to strict production deadlines
- Assist with exhibition set up. Actively participate in all presale exhibitions and events, to cultivate bidders, promote and sell the sale. Develop, track and communicate client interest in lots; and execute bids at sale
- Assist with condition reports
- Work with all department specialists to sell the sale by helping clients at the exhibition; speaking to clients about the property;
- Perform valuations for auction, probate and insurance in association with the Professional Services Department
- Mentor the junior members of the department, providing support and guidance on matters related to expertise and client relationships
Skills & Qualifications
- Bachelor’s Degree
- Minimum 3 years relevant experience within applicable field
- Proven track record at generating business
- Ability to maintain composure in a stressful environment and meet deadlines
- Driven with a positive and can-do attitude
- An all-round team player who is happy to contribute to assist and enable the success of the other picture departments
- Excellent communication and presentation skills
Full or part time position will be considered.
To apply please send CV, cover letter and salary expectations to hr@roseberys.co.uk
Client Services Manager
-Overview
Roseberys are seeking an experienced, personable and organised client services manager to join their busy and growing team. The successful candidate should have impeccable attention to detail and the ability to multi-task to lead our client services team to achieve their deadlines, aims and objectives in a busy and ever-changing environment.
This diverse role will encompass the management of all aspects of auction and office administration assisting in areas such as contracts, registrations, bids management, facilitating deposit taking and overseeing the smooth running of the front of house department.
-Job Specifics & Objectives
You will be managing a team of client services assistants who are responsible for all aspects of customer transactions when buying and selling at Roseberys. The successful candidate should have an experience and an aptitude for the financial, bidding and administrative aspects of the auction process.
The department objective is to ensure that we provide a high level of customer service to external clients, that we continuously seek to improve the client experience and provide a high level of support to the specialist departments.
-Primary Responsibilities:
People Management and Leadership
- To ensure effective communication between senior management and the team, keeping them up to date regarding any process or policy changes and other key information.
- Resource planning to ensure deadlines are met and that there is adequate cover for all key auctions and events
- To be an escalation point for the team when urgent or complex issues arise.
- Monitor team performance to ensure that deadlines and standards are being met.
- Be an advocate for the Client Services team, best practice and compliance. Drive right behaviours, development plans and leadership effectiveness.
- Identify any inefficiencies within processes and provide solutions.
- Perform performance reviews, manage holiday requests, sick leave and be the point of contact for HR queries from the client services team
- Provide direct support to the Head of Accounts and Managing Director
Lead all elements of the client transaction experience
- Oversee the performance of duties for all sales from the pre-sales checks through to settlement, ensuring that they are being managed in accordance with our policies and processes, including but not limited to:
- To work closely with our valuations and specialist departments to facilitate the management of our contractual agreements with clients
- Managing checking processes on all pre-sale requirements including VAT and ARR
- Ensuring deadlines are managed and followed up
- Management of the bids and registration processes for all auctions, including commission, telephone and online bidding
- Request ID/deposits as and when required as part of the bidder review process
- Assisting within the accounts department when required
- Develop and implement processes and procedures including new software and online platforms
- Perform other duties as assigned by Manager.
Managing Key Relationships
- Develop and maintain strong relationships with client services, accounts and specialist department.
- Manage the proactive communication of the position of a sale and other appropriate information with regards to the buyers and sellers to the Specialist departments and senior management
- Monitor, resolve or escalate where appropriate both internal and external enquiries and complaints regarding customer transactions
-Skills & Qualifications:
- Bachelor’s degree and significant experience working within an auction house in a client services, bids and/or administrative position.
- Previous management or supervisory experience managing a small team essential.
- Previous HR and financial experience
- Experience in developing and implementing processes and procedures both on and offline
- Focus on constantly reviewing and improving efficiencies and effectiveness of our systems and processes.
- Strong client management relationship skills.
- Very good skills using MS Outlook and Excel, knowledge of Microsoft Navision advantageous but not essential
- You will be a natural problem solver and solutions focused.
- Naturally organised, self-motivated, able to work under pressure and meet deadlines.
- Excellent communication and interpersonal skills, including superior written and spoken communication in English.
- Strategic and creative thinking.
- Ability to remain calm in stressful and time-sensitive situations.
- Demonstrated ability to multi-task, prioritise and manage time effectively.
- Ability to identify potential risks and opportunities, and escalate them in a timely manner
- Strong follow-up skills with attention to detail.
- Occasional weekend work required in accordance with auction and viewing schedule
To apply please send CV and cover letter with salary expectations to hr@roseberys.co.uk
Closing date for applications 17 January 2020